Production & Processing Time
Most personalized orders are produced within 7–10 business days. Production times may be longer during holidays and peak seasons.
Non-personalized products will be shipped within 3 business days.
Estimated Shipping Time
Estimated delivery times are as follows:
· United States: 5–10 business days
· Canada, United Kingdom & Australia: 7–15 business days
· Europe: 7–15 business days
· Rest of World: 10–20 business days
Delivery times are estimates and may vary depending on your location.
International Shipping
Yes, we proudly ship to customers worldwide.
Tracking Information
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Tracking Updates
Tracking updates may take 1–3 business days to appear after shipment.
If your tracking has not updated for several days, please contact our support team for assistance.
Lost Packages
If your package appears lost in transit or cannot be delivered, please contact us immediately.
We will work with the shipping carrier to investigate and provide an appropriate solution, including a replacement when applicable.
Order Changes Before Production
Orders may be canceled or modified before production begins.
Most orders enter production within 24 hours after purchase. If you need to make changes or cancel your order, please contact us as soon as possible.
Once production begins, we are unable to cancel, modify, or refund personalized orders, as each item is custom-made specifically for you.
Contact Us
If you have any questions about shipping or your order, please contact us:
· Email: support@petlovemark.com
· Phone: +1 (702) 913-6692
We typically respond to all inquiries within 12–24 business hours.
